Q: What is an insurance brokerage firm?

A: An insurance brokerage firm acts as an intermediary between clients and insurance companies. We help clients find the best insurance policies to meet their needs by comparing options from various insurers.

Q: How does an insurance broker differ from an insurance agent?

A: An insurance broker represents the client's interests and works with multiple insurance companies to find the best policy, while an insurance agent typically represents one insurance company and sells their products.

Q: What types of insurance do you offer?

A: We offer a wide range of insurance products, including but not limited to health, life, auto, home, commercial, and specialty insurance policies.

Q: How can I get a quote for an insurance policy?

A: You can get a quote by filling out our online form, calling our office, or scheduling an appointment with one of our experienced brokers. We will gather the necessary information and provide you with multiple quotes from different insurers.

Q: Can you help with claims?

A: Yes, we assist our clients with the claims process, ensuring it is as smooth and efficient as possible. We act as your advocate, liaising with the insurance company on your behalf.

Q: How do I choose the right insurance policy?

A: Our brokers will work with you to assess your needs, compare various policies, and recommend the best options based on coverage, price, and your specific requirements.

Q: What information do I need to provide to get an insurance quote?

A: The information required varies by the type of insurance but generally includes personal details, coverage preferences, and specific information relevant to the type of insurance (e.g., vehicle details for auto insurance or home details for homeowners insurance).

Q: Can I customize my insurance policy?

A: Yes, many insurance policies can be customized to fit your specific needs. Our brokers will help you understand your options and tailor a policy that suits your requirements.

Q: What is the process for renewing my insurance policy?

A: We will notify you before your policy expires and review your current coverage to ensure it still meets your needs. We can then compare new quotes and help you renew or switch to a better policy if necessary.

Q: What should I do if I need to file a claim?

A: Contact us as soon as possible after an incident occurs. We will guide you through the claims process, helping you complete the necessary forms and communicate with the insurance company.

Q: How long does it take to process a claim?

A: The time it takes to process a claim varies depending on the complexity of the claim and the insurance company's procedures. We will keep you updated throughout the process and work to expedite it as much as possible.

Q: How can I contact your firm for support or inquiries?

A: You can contact us via phone, email, or through our website's contact form. We strive to respond to all inquiries promptly.

Q: Where are you located?

A: Our office is located in Surprise, Arizone but we handle clients all throughout the United States.

Q: Do you offer online service?

A: We make the process of getting your insurance quotes easy through this website. We are old fashioned and prefer to know our clients and handle their insurance needs personally. This is why people choose SML Insurance Brokerage.